Deep Cleaning Chiswick Service Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Chiswick provides domestic and commercial cleaning and related services to customers. By making a booking or allowing our cleaners to access your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings given:

Customer means any individual, business or organisation requesting or receiving services from Deep Cleaning Chiswick.

Company means Deep Cleaning Chiswick, the cleaning service provider.

Services means any cleaning, deep cleaning, end of tenancy cleaning, after-builders cleaning, specialised cleaning, or related services provided by the Company.

Premises means the property or location where the Services are to be carried out.

Cleaner means an employee, contractor or representative engaged by the Company to perform the Services.

2. Scope of Services

The Company provides domestic and commercial deep cleaning and related services within its operating area, which includes Chiswick and surrounding locations, subject to availability and the Customer’s specific requirements.

The exact scope of work for each booking will be agreed during the enquiry and booking process. Any description of Services, whether on a website, in advertisements or in other materials, is intended as a general guide only. The Company reserves the right to adapt methods, products and processes where reasonably necessary, while maintaining an equivalent standard of service.

3. Booking Process

3.1 Enquiries

Customers may request a quote or make an enquiry by contacting the Company through its designated communication channels. The Customer should provide accurate details of the Premises, including size, condition, access limitations and any special requirements.

3.2 Quotations

Any quotation provided is based on the information supplied by the Customer. The Company reserves the right to amend a quotation if the information given is incomplete, inaccurate or if the condition of the Premises differs significantly from that described.

Unless otherwise stated, quotations are estimates only and are not a fixed-price guarantee. The final price may vary depending on actual time spent, the level of soiling, access issues, unforeseen conditions or additional services requested on the day.

3.3 Confirming a Booking

A booking is considered confirmed when the Company has accepted the Customer’s request and, where applicable, received any required deposit or pre-payment. The Company may confirm bookings verbally or in writing.

By confirming a booking, the Customer acknowledges that they have read, understood and agree to these Terms and Conditions.

3.4 Access to Premises

The Customer is responsible for providing safe and reasonable access to the Premises at the agreed date and time. This includes arranging keys, codes, parking and any access permissions required. Time spent gaining access or waiting due to access issues may be charged.

4. Customer Obligations

The Customer agrees to:

Provide accurate information when requesting a quote or booking.

Ensure that the Premises are safe for the Cleaners, including notifying the Company in advance of any hazards, security systems or restrictions.

Ensure that running water, electricity, lighting and, where needed, heating are available during the visit.

Remove or secure items of high value, fragile items and personal belongings that may obstruct the cleaning.

Comply with all applicable laws and regulations relating to the Premises and any waste or materials present.

5. Pricing and Payments

5.1 Rates

Services may be charged on an hourly basis, per job, or as otherwise agreed during the booking process. The Company will inform the Customer of the applicable pricing structure prior to confirming the booking.

5.2 Deposits

The Company may require a deposit for certain types of Services, such as deep cleans, end of tenancy cleans, specialist cleans or larger one-off projects. The amount and due date of any deposit will be communicated before confirmation of the booking.

5.3 Payment Terms

Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the visit. For ongoing or commercial contracts, the Company may issue invoices in arrears with specified payment terms.

Accepted payment methods will be communicated by the Company. The Customer is responsible for ensuring that full payment is made on time and in cleared funds.

5.4 Late or Non-Payment

If payment is not received by the due date, the Company reserves the right to:

Charge interest or late payment fees as permitted by applicable law.

Cease providing further Services until all outstanding amounts are settled.

Take reasonable steps to recover the debt, including engaging a debt recovery agency where necessary.

6. Cancellations and Rescheduling

6.1 Customer Cancellations

If the Customer wishes to cancel or reschedule a booking, they must provide reasonable notice. The minimum notice period and any applicable charges will be confirmed by the Company at the time of booking.

Where sufficient notice is not given, the Company reserves the right to charge a cancellation fee, which may be a fixed amount or a percentage of the expected service cost. This is to cover lost time, travel and the allocation of Cleaners.

6.2 Company Cancellations

In the rare event that the Company needs to cancel or reschedule a booking, it will notify the Customer as soon as reasonably practicable and offer an alternative date or time. The Company will not be liable for any indirect or consequential losses arising from such cancellation, but any pre-paid amounts for the cancelled Service will be refunded or credited.

6.3 Access Failures

If the Cleaner is unable to gain access to the Premises at the agreed time, or if the job cannot proceed due to circumstances within the Customer’s control, this may be treated as a late cancellation and may incur a cancellation or call-out fee.

7. Service Standards and Complaints

The Company aims to deliver Services with reasonable care and skill. If the Customer is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible, and within a reasonable time after the visit, so that the Company can investigate.

Where a complaint is justified and relates to the quality of the Service, the Company may, at its discretion, offer a re-clean of the affected areas or another appropriate remedy. Any re-clean or remedy must be arranged within a reasonable timeframe and is subject to the Customer providing access to the Premises.

8. Limitations and Exclusions of Liability

8.1 General Limitation

To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential or economic loss, including loss of profits, loss of opportunity or loss of enjoyment, arising out of or in connection with the Services.

8.2 Liability Cap

The Company’s total liability in respect of any claim arising out of or in connection with the provision of Services, whether in contract, tort or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Service to which the claim relates.

8.3 Customer Responsibilities

The Customer is responsible for ensuring that fragile items, valuables and delicate surfaces are identified and, where appropriate, removed or protected before the Services commence. The Company shall not be liable for normal wear and tear, pre-existing damage, or damage arising from the failure of materials or poor installation.

8.4 Force Majeure

The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, accidents, illness, strikes, transport disruptions, or legal restrictions.

9. Health, Safety and Access

The Company is committed to maintaining safe working practices. The Customer agrees to ensure that the Premises are reasonably safe and that the Cleaner is not exposed to unnecessary risks, including unsafe structures, aggressive animals or hazardous substances.

The Company reserves the right to withdraw its Cleaners from any Premises where they feel unsafe or where health and safety standards are not met. In such circumstances, the visit may be treated as a cancellation by the Customer.

10. Waste Handling and Environmental Regulations

10.1 General Waste

During the Service, the Company may collect and bag household or office waste generated as part of the cleaning process. Unless otherwise agreed, this waste will be left at the Premises for disposal via the Customer’s usual waste collection arrangements.

10.2 Restricted and Hazardous Waste

The Company does not provide specialist disposal for hazardous, clinical, chemical or regulated waste. This includes, but is not limited to, medical sharps, pharmaceuticals, asbestos, flammable liquids, oils, large electrical items, and building rubble in excessive quantities.

If such materials are present at the Premises, the Customer must arrange appropriate disposal in accordance with applicable regulations. The Company reserves the right to refuse to handle or remove any waste that it reasonably considers unsafe or unlawful to transport or dispose of.

10.3 Environmental Compliance

The Company endeavours to use cleaning products and methods that are compliant with relevant regulations and to minimise environmental impact where reasonably practical. The Customer agrees not to request or require the use of prohibited substances or methods that would breach environmental or waste regulations.

11. Property Damage and Insurance

The Company takes reasonable care to avoid damage to the Premises and items within it. If damage occurs as a direct result of the Company’s negligence, the Customer must report this to the Company as soon as reasonably possible.

The Company may, at its discretion, repair the damage, arrange for a third party to repair it, or offer compensation up to the limit of its liability. The Customer may be asked to provide photographs, receipts or other evidence to assist with the assessment of any claim.

12. Keys and Security

Where the Customer provides keys, access codes or other security details, the Company will take reasonable steps to ensure their safekeeping. Keys may be labelled in a way that does not directly identify the address.

The Company’s liability for lost keys or security breaches is limited to the reasonable cost of key replacement or lock changes, subject always to the overall liability cap set out in these Terms and Conditions.

13. Data Protection and Privacy

The Company may collect and process personal information about Customers for the purposes of administering bookings, providing Services, handling payments, and managing customer relationships.

The Company will take reasonable measures to protect personal data and will only use it in accordance with applicable data protection laws. Personal information will not be sold to third parties. It may, however, be shared with service partners or authorities where required for the performance of the Services or to comply with legal obligations.

14. Variations to Services and Terms

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings from the date it is made available. Existing bookings will be governed by the Terms and Conditions in force at the time the booking was confirmed, unless a change is required by law.

The Company may, by agreement with the Customer, vary the scope of Services either before or during a visit. Changes in scope may result in adjustments to the price and the time required to complete the work.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. Severability

If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

17. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of Services and supersede all previous discussions, correspondence, negotiations or understandings between them relating to the same subject matter.

By proceeding with a booking and allowing the Company’s Cleaners to undertake work at the Premises, the Customer confirms their acceptance of these Terms and Conditions.